Shipping and Returns Policy

On this page you will find the shipping and returns policy that applies to the royalmission.nl webshop.

Cooling-off period/returns You have the right to cancel your order up to 14 days after receiving it, without giving any reason. When you have cancelled your order, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs are approximately € 7.25 per package. Consult your carrier’s website for the exact rates.

If you exercise your right of withdrawal, the product has to be returned to the entrepreneur with all accessories supplied and in the original condition and packaging. To exercise this right, please contact us at webshop@royalmission.nl. We will refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged (more than was necessary to try the product), we will recover the amount of this depreciation of the product from you. So treat the product with care and ensure that it is properly packaged when returning.

I have provided an incorrect delivery address! Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will try our best, to change the order for you.

Delivery time and shipping costs We do our best to deliver the order to you as soon as possible. We try to ship orders within 3-5 working days. However, we are not always able to comply with this, for example due to holiday periods. The prices stated for the products do not include shipping costs. Shipping costs will be charged automatically upon completion of payment. Delivery is via the postman or parcel deliverer of POSTNL. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Contact We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about anything, you can reach us using the form on the contact page or directly via info@royalmission.nl.

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